Policies by Insurance company
Combs Collision was one of the first shops in Ohio to get accepted to USAA’s STARS Program, which is their Direct Repair Program. USAA insurance is offered exclusively to families of those who have served in the United States military. Our 30-year partnership has established trust. Occasionally, we find additional damage that was hidden during the estimate. USAA trusts our judgement and provides quick approval for needed parts/labor so we can get you back on the road sooner. As stated in our FAQs we record each step of our repair process with supporting photos and documents stating what we are doing and why.
We are honored to serve those who have served us.
Our family has been working with Nationwide for over 25 years now and our relationship with them has never been stronger. They have always been fair to us and our mutual customers, often going above and beyond industry standards in terms of service. We are both committed to safe repairs and satisfied customers. The trust that we have earned eliminates approval delays so you can get back on the road at light speed.
We are on your side.
State Farm approached our shop over 20 years ago and we have not looked back. As of writing this, our Dublin location is the #1 ranked State Farm shop in all of Ohio. The rankings include factors such as customer satisfaction, length of repairs, and whether or not the vehicle had to be returned to the shop for any issues. State Farm will also randomly reinspect delivered vehicles to ensure all operations were completed correctly and safely. We pass each of those inspections with flying colors due to our commitment to both transparency and safe repairs.
Like a good neighbor, our local family is here to help.
We are a proud member of the Progressive Guaranteed Repair Network. The program provides Progressive customers the benefit of a hassle-free option that Progressive customers may choose if they decide to have their vehicle repaired after a loss. Therefore, trusted repair shops will provide:
- Safe, high-quality repairs are guaranteed for as long as the customer leases or owns the car.
- Reduced cycle time (priority service, extended hours, efficient scheduling, and proactive inventory management)
- High customer satisfaction (on-time delivery, cleanliness, and professional, customer-friendly shop appearance)