Home  >  About Us

Our Story

Our family business has served our Columbus Ohio neighbors since 1987. We are honored by the trust you have placed in us, and humbled by hundreds of your 5 star ★★★★★ reviews.

Being involved in a car accident can be traumatic, and it interrupts your life. We try to make it easier and less stressful at every touchpoint. We value integrity and feel obligated to the community that has gifted us with success.

 

•  Earth Friendly

•  We Give Back

•. File your insurance claim

Our Team

Paul & Vickie Combs, Owners

Paul began his career in the auto industry over 40 years ago as a technician. During that time, the development of North Columbus was frantic. More residents meant more demand. Paul chose to pursue the American dream of starting his own business; Combs Collision. Looking for bright minds to join the Combs team, Paul still mentors the careers of many, whose loyalty and passion are reflected in their work.

“The success of this business is a testament to the dedication of every person on this team to deliver happiness to our customers.” – Paul Combs

He and Vickie have a sweet spot for their Pomeranians; Max and Haus.

Josiah Combs

To address the complexity of newer cars, Josiah holds an Electrical Engineering degree from the University of Cincinnati and iCar certification. As a second-generation owner, Josiah works closely with the Combs team identifying workflows and processes to streamline or improve.

He has a Scottish fold cat named Senzu Bean who he absolutely adores and spoils.

Our Dublin / Columbus Office Team

Bob Ousley, Manager

Bob joined our family over 25 years ago as an assistant manager, at that time he already had 22 years of experience in the automotive industry as a body technician. Bob manages our Dublin / Columbus location with immense depth of industry knowledge earned from tens of thousands of repairs.

Bob cherishes his two grandkids and his prized 1929 Ford Model A.

Brent Morris, Assistant Manager

Brent started with Combs in 2005 as a detailer and has developed into one of our finest estimators. His knowledge of the industry, and his outstanding customer satisfaction skills, are preparing Brent to assume the branch management role.

He is the proud father of Ernie and Paul. Paul is a kitten he rescued from the dumpster at Combs Collision. Ernie is his Boston Terrier.

Tylee Kidwell, Customer Service Rep

We lured Tylee from a major rental car company after seeing the way her positivity impacted our employees and our mutual customers. Tylee has been with us a little over a year and we could not be more proud of our newest family member.

She is the proud mom of two English bulldogs, Theo and Guss.

Our Westerville Office

Dana, Office Manager

Dana began her career in the industry as an independent auto appraiser. She joined our family in 2000. Dana uses her skill set to keep everything running smoothly.

Dana puts us all to shame regarding her love for pets. She currently takes care of 3 rescue dogs, a gecko, a cat, and a Betta fish.

Earth Friendly

The safety and health of our team and the environment is our commitment. From the recycling of packaging to the design of our paint spray booths -we prefer green.

Our respirators use HEPA filtration, our gloves and face protection are OSHA approved, and exposure to hazmat products is kept to an absolute minimum.

We also recycle at every touchpoint; packaging, refrigerant, and protective safety garments.

We prefer and use waterborne, earth-friendly primers and paints rather than solvent-based paints. These premium PPG finishes dramatically reduce the emission of VOCs (Volatile Organic Compounds) that are hazardous to our environment.

Our paint booths use overspray capture and tacky intake filters to capture even the smallest airborne paint particles.

Autism Spectrum Disorder Foundation

In the past nine years, ASDF has provided direct financial assistance to approximately 3,319 families who have children on the autism spectrum. ASDF has given out autism awareness information to more than 3,428,000 new mothers through hospitals in all 50 states through their Autism Awareness Program. In 2019, they provided 84 iPads to children who are nonverbal and 354 gift cards from Walmart and Target to families who needed assistance.

 

Mid-Ohio Food Bank

One Goal: End Hunger.

They provide enough food for about 140,000 meals each day to help stabilize families, connect hungry neighbors with community services that help them toward economic sufficiency, and mobilize community efforts that address root causes of hunger. They are leading the conversation on Food Is Health by exploring innovative approaches for our hungry neighbors to access affordable and healthy food that measurably improve health outcomes.

Westerville Area Chamber

The Westerville Area Chamber has 700 members representing various business and community interests. For over 50 years, Chamber members have joined together to enhance the community’s quality of life and the economic, civic, and cultural growth of the Westerville Area.

A voluntary organization representing the business community, the Chamber is a private, nonprofit, taxpaying corporation. It unites hundreds of businesses, professionals, and individuals, creating a unique organization that works to improve business and build an even stronger community.

Policies by Insurance company

USAA

Combs Collision was one of the first shops in Ohio to get accepted to USAA’s STARS Program, which is their Direct Repair Program. USAA insurance is offered exclusively to families of those who have served in the United States military. Like you, we also have family that has served. Our 30-year partnership has established trust. USAA trusts us, and we trust USAA. Occasionally, when we bring a car in for repairs, we will find additional damage that was hidden during the estimate. With USAA that trust factor comes in where we do not need to wait for them to approve each and every action we take. Waiting on insurance approval can take multiple days, up to weeks in some cases. As stated in our FAQs this does not mean we cut corners, we treat every customer the same regardless of the insurance provider or if they are paying themselves. This means we will document each step of our repair process with supporting photos and documents not only stating what we are doing, but also why.

We are honored to serve those who have served us.

NATIONWIDE
Our family has been working with Nationwide for over 25 years now and our relationship with them has never been stronger. They have always been fair to both us and our mutual customers, often going above and beyond industry standards in terms of service. We are both committed to safe repairs and satisfied customers. Like USAA our repair process with Nationwide is streamlined and finely tuned to provide not only the best customer service possible but also safe repairs.

We are on your side.

STATE FARM
State Farm approached our shop over 20 years ago and we have not looked back since. As of writing this, our Dublin location is the #1 ranked State Farm shop in all of Ohio. The rankings include factors such as customer satisfaction, length of repairs, and whether or not the vehicle had to be returned to the shop for any issues. State Farm will also randomly reinspect delivered vehicles to ensure all operations were completed correctly and safely. We pass each of those inspections with flying colors due to our commitment to both transparency and safe repairs.

Like a good neighbor, our local family is here to help.