Policies by Insurance company
Combs Collision was one of the first shops in Ohio to get accepted to USAA’s STARS Program, which is their Direct Repair Program. USAA insurance is offered exclusively to families of those who have served in the United States military. Like you, we also have family that has served. Our 30-year partnership has established trust. USAA trusts us, and we trust USAA. Occasionally, when we bring a car in for repairs, we will find additional damage that was hidden during the estimate. With USAA that trust factor comes in where we do not need to wait for them to approve each and every action we take. Waiting on insurance approval can take multiple days, up to weeks in some cases. As stated in our FAQs this does not mean we cut corners, we treat every customer the same regardless of the insurance provider or if they are paying themselves. This means we will document each step of our repair process with supporting photos and documents not only stating what we are doing, but also why.
We are honored to serve those who have served us.
Our family has been working with Nationwide for over 25 years now and our relationship with them has never been stronger. They have always been fair to both us and our mutual customers, often going above and beyond industry standards in terms of service. We are both committed to safe repairs and satisfied customers. Like USAA our repair process with Nationwide is streamlined and finely tuned to provide not only the best customer service possible but also safe repairs.
We are on your side.
State Farm approached our shop over 20 years ago and we have not looked back since. As of writing this, our Dublin location is the #1 ranked State Farm shop in all of Ohio. The rankings include factors such as customer satisfaction, length of repairs, and whether or not the vehicle had to be returned to the shop for any issues. State Farm will also randomly reinspect delivered vehicles to ensure all operations were completed correctly and safely. We pass each of those inspections with flying colors due to our commitment to both transparency and safe repairs.
Like a good neighbor, our local family is here to help.