Home  >  Locations  > Westerville, OH – 64 Isreal St

Collision repair

by people who care.

A family-owned auto body shop serving Westerville Ohio since 1987.

AUTO BODY SHOP IN WESTERVILLE

We’ll take it from here.

FAMILY OWNED
Mega-corporations continue to buy local auto body shops, but we remain independent since 1987. We are one of America’s largest family owned body shops at 34,000 ft². We support Westerville’s economy and local charities. #familystrong

HUNDREDS OF 5 STAR REVIEWS ★★★★★
Read our live reviews from Google and Carwise. We are A+ rated on BBB.

EDUCATED & CERTIFIED AUTO BODY TECHS
Every tech is iCar Gold Certified. Major collisions don’t just involve auto body panel repairs.

A man helping a customer out of the car at a westerville auto body shop

8 Reasons to Choose Combs Collision

Honesty & integrity

iCar Gold certified technicians

Full warranty

Fast towing

Rental cars

R

All insurances accepted

All credit cards accepted

Delivery ASAP

WESTERVILLE AUTO BODY SHOP

Testimonials

GOOGLE REVIEWS

Kailey RobertsKailey Roberts
21:54 12 Feb 24
This shop is amazing! They had an incredible turn around time on my vehicle. My car looks incredible, the service was incredible….. just an amazing... experience!!! Thank you!read more
J FloydJ Floyd
13:52 23 Jan 24
I had the misfortune of hitting a deer in my nearly new Pathfinder. I called around to several body shops and was astounded by their lead times and... lack of basic phone etiquette. I called Combs and could immediately tell they were different. I got the estimate and immediately scheduled my appointment. The truck looks amazing and I’m happy to have patronized a Westerville based small business. Thanks for everything, Sue and company!read more
Brendan LeonardBrendan Leonard
18:11 19 Jan 24
I had a great experience here! Got my car back today and it was a very easy process working with them and the insurance company. My car looks great!... And I can even tell they vacuumed since there was confetti that was cleaned up when I got in it! Was expecting it to be very dusty but it was better than I had left it! Super happy and thankful!!!!read more
Margaret ReganMargaret Regan
23:26 15 Jan 24
Excellent. Staff extremely informed on what could come next.Friendly, over all made me feel welcomed and at ease on trusting combs with my car
Jared LewisJared Lewis
18:12 01 Dec 23
Great Shop! My son is mechanic and I try to shop hard for a good place to get work done. I am so happy with the work they did. People are very... demanding of body shops as far as time, and Don and the crew did a FANTASTIC job on replacing my front bumper. They did it in a reasonable time frame, did outstanding work and were more than fair on price. I have another small repair to have done soon and I will absolutely be going back. I cannot recommend them enough. My car looks like it did the day I bought it. Highly recommended.read more
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THE WESTERVILLE AUTO BODY SHOP EXPERIENCE

What to Expect

Even safe drivers have auto accidents. When that time comes, you already know to make sure everyone is ok, call the police, and exchange your information with the other drivers…but what comes next?

1. FILE A CLAIM

If the damage is major, here are the links to file your insurance claim with major providers – or leave it to us.

If the damage is minor, some owners choose to pay out-of-pocket. We accept debit/credit cards.

2. CHOOSE YOUR WESTERVILLE BODY SHOP

We are an independent, family-run auto body shop located at 64 Israel Street in Westerville Ohio serving our customers since 1987. Read our reviews. Peruse our “about us” page, then schedule your visit, even check the repair status.

3. WE TAKE IT FROM HERE

Our experts will get to work repairing your vehicle so you can get back on the road sooner. We’re partners with Enterprise Rent-A-Car or we can make the arrangements with the rental service that you choose.

4. PICK UP YOUR VEHICLE

We’ll call when your vehicle is fully restored to its pre-accident glory. You’ll leave here with a smile.

5. TELL YOUR FRIENDS

Please share your experience. Thanks for supporting our family business. Write your review.

Frequently Asked Questions

If you don’t find it here, give us a call.

DO I NEED MORE THAN ONE ESTIMATE?

No.

It’s a common notion that insurance companies require you to get more than one estimate when looking for repair work outside of their network of Direct Repair Program shops. This is simply not required, but getting your vehicle repaired outside of their network can cause issues. We go into this in more detail under our insurance partners page click here. That said, you are free to choose any reputable repair provider you want, it is actually illegal for insurance companies to “steer” you, or force you to use a shop in their network, but they will explain the benefits of staying in their network and let you make the choice on your own. It’s our job to provide excellent customer service along with damage reports and estimated costs to earn your business, regardless of your insurance provider.

DO I HAVE TO USE THE BODY SHOP THAT MY INSURANCE COMPANY "SUGGESTS"?

No.

Ohio law allows you to choose. Your insurance provider may require that you get your first estimate from an in-network shop. You are free to take that estimate to any shop of your choosing to complete the repair. For those not insured by USAA, Nationwide, State Farm, and Farmers; we hope we can earn your business.

1. CONTACT YOUR INSURANCE. They may write the estimate themselves, suggest an in-network body shop, or accept our estimate. We will match the price of any of their in-network body shops – to the penny.

2. SCHEDULE YOUR REPAIR WITH US.

3. RELAX, your job is done and we will handle it from here on out. Any and all subsequent changes or additions to the estimate will be handled by our admin staff as we negotiate on your behalf for a safe and proper repair, fully returning your vehicle to pre-accident conditions.

Here are direct links to the major insurance company’s claim departments to file.

CAUTION: Please do not drive a collision-damaged vehicle – even if your insurer tells you it is okay. Insurance policies usually have a “loss mitigation” clause stating that YOU are responsible for any additional damage caused after the accident. We’ll tow it for you.

WHAT IS DRP?

A DRP, or Direct Repair Program, is the contractual partnership between an insurance company and body shop. Both parties trust each other and reach a mutually beneficial agreement, not only for ourselves and the insurance company, but also for our mutual customers. If we find additional damage during a repair, we know our partnered insurance company trusts us to proceed with repairs without having to wait for an adjuster to manually review our estimate, labor, parts, and supporting photos. This greatly speeds up the repairs without affecting quality. This does not mean we get to skip steps, in fact it’s quite the contrary. Despite the trust we are still obligated to have our repair process as transparent as possible, meaning we still take photos of every additional operation required and submit them to our partners as we would any other carrier, and our partnered carriers will review certain jobs to ensure we are holding up our promise to both them and our customers: safe, affordable, and timely repairs

SHOULD I FILE A CLAIM OR PAY OUT OF POCKET?
If the repairs are minor and the cost to repair them is less than your insurance deductible, you may choose to pay out of pocket to avoid any possible insurance premium increases that may stem from filing a claim. Be aware that our preliminary estimate is just that – an estimate. We are unable to see additional damage hidden behind panels until the vehicle is meticulously disassembled which may increase the cost of repairs. This is most common in front and rear low speed collisions as the plastic bumpers on your vehicle can be rather deceiving. The bumper could be pushed back into parking sensors, radars, and other ADAS safety equipment that requires replacement, not repairs, to ensure the proper function of safety items. This can cause relatively minor damage that seems solely cosmetic to require more extensive, and costly repairs.
 
NOTE: You always have the option of starting as self-pay, then transitioning to an insurance claim. Our promise of transparency is not just for our insurance partners, our self-pay customers are treated the same. We take all the same supporting photos and track everything required to transition to an insurance claim at any point in the repairs. 
DO YOU USE AFTERMARKET PARTS IN YOUR REPAIRS?
We would prefer to use new original equipment, but if your insurance policy requires the use of aftermarket parts, we’ll let you know and ask for your permission. Further, we can often get the OEM (Original Equipment Manufacturer) to price match the aftermarket prices due to our large purchasing power and our relationship with local dealerships since we have been buying from them for decades. Lastly, if we can not price match and the insurance provider is not willing to pay the difference, you as the customer always have the option to pay that difference. 
 
We highly recommend you contact your insurance provider and request to know their stance on aftermarket parts. Often they will have an option to pay additional premiums to ensure only OEM parts will be used which can be a worthy investment if you are driving a newer vehicle. 
 
DO YOU OFFER RENTAL CARS?

Yes. We have a long-standing partnership with Enterprise rent-a-car. We make it easy. 

HOW LONG WILL IT TAKE TO FIX MY VEHICLE?

We make every effort to ensure your vehicle is repaired quickly, but exactly how long is determined by the amount and severity of the damage. It also greatly depends on the type of vehicle as well as the availability of parts. More common cars will have parts that are more readily available. Sometimes, when the repair work begins, other damaged parts are revealed.

You can check your repair status through our website, here.

DO YOU WORK ON VEHICLES THAT HAVEN’T BEEN INVOLVED IN AN ACCIDENT?

Absolutely! We are a full-service auto body repair shop providing custom paint, oil changes, engine diagnostics, and detailing services in addition to our auto body repair work. 

WILL THE NEW PAINT MATCH THE OLD PAINT?

Paint matching has become a science in our industry, so we have a computerized paint lab on site. This also helps to adhere to the standards of your insurance company as we will help satisfy the terms of your policy while making certain you, the customer, are satisfied with the work that is done.

Besides pigmentation, there are many other factors that can change the color and shade of the paint, such as temperature, differences in air pressure, and distances of the application, for example. To ensure the closest match possible, we mix our own paint and blend the adjacent panels around the damaged section of the vehicle so there is no noticeable difference between the two. Finally, we only use top of the line materials that feature long term durability, so the beautiful results that you leave with will last.

MY DEDUCTIBLE - WHO DO I PAY?

Your deductible is made payable to Combs Collision upon completion of your auto repairs. We accept Visa, Mastercard, Discover, check, and debit card.

DO I HAVE TO GET MY CAR REPAIRED AFTER AN ACCIDENT?

Sometimes a vehicle is marked as a “total loss” after an accident. That basically means it would cost more to repair your it than it’s actually worth. You’ll often find this is the case on much older cars with extensive repairs needed, but it also could be something as simple as a bent body frame. 

However, if there is minimal damage or you don’t have the cash on hand needed to pay your deductible, you may hesitate to get your car repaired. While this may be ok if you own the car outright, it is possible that your insurance company won’t let you skip repairs if there is still an open loan on the car. This is because the car isn’t technically yours until it’s paid off. Even if you’re making monthly payments toward the balance in hopes of one day paying it off, the car still belongs to the bank till that happens, and any lender will want the car to be functioning without damage while it is still their asset.

If you own the vehicle, your insurance company will most likely give you the option to either repair it or consider the car totaled. Read the fine print or contact your insurance agent for help understanding which option might be relevant to you.

Full Auto Body Services List
  • Auto Body Repair
  • Collision Repair
  • Paint Repairs
  • Body Rebuilding
  • Rental Cars
  • Chip & Scrape Repair
  • Body & Fender Repairs
  • Unibody Repair
  • Alignments
  • Dent Repair
  • Custom Body & Paint
  • Full Frame Straightening
  • Scratch Removal
  • Detailing
  • Windshield Replacement
  • Paintless Dent Repair
  • Bumpers
  • Color Matching
  • Interior Repairs
  • Frame Work
  • Bumper Repair
  • Fabrications
  • Towing Service
  • Vintage Restorations